Returns: All Safavieh items (excluding Safavieh Couture) can be returned within 7 business days of receiving your item(s) as long as we are contacted by phone or email within that time frame. All other brands are final sale. Freight returns are subject to a 25% restocking fee. Contact us at info@decormarket.com or call directly at 516.945.8000. Any item(s) eligible for returns must be in the condition it was received. Please keep all original packaging for returns. If your item arrives damaged, please contact us immediately at 516.945.8000 or email us info@decormarket.com. Although we have strict policies in place, we evaluate each situation uniquely, so feel free to call or email us with order details and we'll do our best to satisfy you.