FAQ
How long will my item(s) take to ship?
In stock items (with the exclusion of certain items that require freight shipment) ship in 1-3 business days and arrive to you in 3-5 business days via FedEx. If you do not receive your items during that time frame please contact customer care to further assist you.
Larger items that require freight delivery take 2-4 weeks.
What is a pre order?
When you place a pre order you are charged with the current listed price to secure the discount at the time of purchase, and then you are put on a priority pre order list. Once the item is back in stock the item will ship out immediately. If you wish to cancel your pre order, you can do so by emailing or calling us as long as it is before the order processes to ship.
Will pre order dates change?
The date is subject to change however the dates provided are typically accurate based on vendor lead times. You may contact us at any time for an update on your order.
What is your return policy?
Most Safavieh items (with the exception of items marked as Final Sale) can be returned within 30 business days of receiving your item(s) as long as we are contacted by phone or email within that time frame, you will receive a refund minus a 15% restocking fee for this item. Rugs are not subject to the restocking fee and you will be refunded in full. Decor Market will provide a pre-paid label for the return. After 30 days the sale becomes final. All other brands are in final sale.
When can I expect my refund?
The warehouse needs 2-3 weeks to receive it from the delivery date and then we will be able to process your return and refund back to your original method of payment. We appreciate your patience during this time.
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Shipping was delayed and contacted decomarket to obtain follow up. The representative was helpful and the sideboard was delivered the following day. FedEx delivered the package to my neighbors house. Thank goodness we know each other and they text me to let me know, then brought it over to my house.
Hello Anne, we appreciate you bringing this to our attention and we have reached out to FedEx to avoid this in the future. We apologize on behalf of FedEx for any inconvenience caused and we hope you enjoy your order!
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About Us
Our Decor Market team is a group of diverse and innovative individuals inspired by a love and passion for design. We bring together our individual and unique styles to create a lifestyle brand that will inspire beautiful decorating in any space. Our collaboration is fundamentally rooted in a love for aesthetics, beauty in simplicity, and the importance of balance in order to share with you the feeling of being at home.
Founded in late 2015, Decor Market is an online retail shop based in New York designed to provide all things essential for your home at incredible rates. We are based in the United States and only ship within the continental United Sates. We believe in keeping the home shopping experience as simple and hassle-free as possible, which is why we are an online company. We carry the latest trends, top styles, and unbeatable prices. In just a few clicks you can be on your way to filling your home with beautifully curated pieces.
We are committed to offering our customers a destination for finding everything they need to express their personal style in decorating, entertaining and gifting. With our large line of signature products, top vendors, and unmatched customer service, Decor Market aims to create the best online shopping experience.